Frequently asked questions

Security measures against COVID-19 at LOL Hotel & Resort

At our hotel and resort, we take health and safety for both our guests and our employees very seriously. It is for this reason that we have developed a series of prevention measures so we can guarantee the wellbeing of everyone. At LOL Hotel & Resort we ensure all our services and amenities are in accordance to the law so you can relax as you deserve during you stay. For a fun and safe vacation!

- We have increased and improved our cleaning and disinfection process in the rooms, apartments, and common areas of the Resort

- Mandatory use of a mask when the safety distance cannot be kept.

- All our staff have received specific training in hygiene measures and prevention against COVID-19 and have the necessary preventive equipment

- Disinfectant gel in common places
- Animation activities take place outdoors
- All our cleaning and disinfectant products are approved by the Ministry of Health

All the rooms both in LOL hotel and in LOL Aparthotel have very good ventilation. There is an open gangway to enter the room and a large terrace on the opposite side. This facilitates optimal natural ventilation.

You will only have to check-in and collect the room key at reception. For everything else, there will be minimal contact with other guests. This is because the hotel rooms and apartments have access from an outside corridor. All rooms are accessed from outside corridors and the use of lifts is not necessary.

The corridors are spacious so there is no reason to come into close contact with other guests.

Safe distance. Mandatory use of a face mask while doing activities where the safety distance cannot be respected. Cleaning and disinfection of games and common areas. Complying with the maximum capacity for all activities. LOL is located beside an urbanization with low population density and most of the homes in the vicinity are single-family. This means that you can walk, play, and have fun in the extensive facilities of the Resort and urbanization without encountering large crowds of people.

Our restaurant, The Pot Lounge & Restaurant, has a large outdoor terrace next to the pool where you can have breakfast, lunch and dinner while keeping a safe distance from other clients.

A mask is mandatory to access the interior and/or the bathroom.

Waiters and workers use masks.

At LOL Hotel & Resort, outdoor activities are prioritized over indoor activities, controlling the capacity limitations determined by the legislation. Live music is outside. We have constant reviews of protocols and adjustments to adapt to the regulations.

About the Hotel and Apartments

You can make a reservation at the best price through LOL’s Hotel & Resort official website where you can also find a series of exclusive offers. You can also reserve by calling +34 966 81 41 13 or by writing an email to reservas@lolresort.com.

Check-in at 15:00 hours
Check-in starts at 15:00 for both hotel rooms and apartments.

However, if you arrive earlier, you can enjoy our facilities upon arrival while you wait for your room.

The receptionist will be more than happy to keep your luggage until your room is ready, so that, in the meantime, you can enjoy our facilities and we can prepare your room or apartment as soon as possible.

Check-out at 12:00 hours
Check-out is at 12:00. Ask at the reception if you need late check-out. Late check-out depends on the season, promotions, and availability

LOL Apartments:
SA: Only accommodation

LOL Hotel:
SA: Only accommodation
AD: Bed and breakfast
MP: Half board: Breakfast and dinner
PC: Full board: Breakfast, lunch, and dinner

Yes. We have free a Wi-Fi service for our customers. Ask reception for the password.

Of course! Children of all ages are welcome at LOL Hotel & Resort. Children 13 years and older are considered adults.

In the hotel rooms, for children from 2 to 12 years, a cot or an extra bed can be prepared if requested

The Resort is 2.4 km away from the centre of l’Alfàs del Pi, 3.2 km from Altea and 3.3 km from Albir

Yes. There is a free parking area right outside and around the resort.

Yes! You can forget about stress and enjoy a relaxing bath in the jacuzzi at our resort.

Check conditions at reception.

LOL Hotel & Resort offer the following activities / services:

- Gym
- Hot tub / jacuzzi
- Sauna
- Indoor heated pool
- Billiards
- Ping Pong
- Tennis court
- Tennis equipment
- Miniature golf
- Badminton equipment

And much more! You can find more information on our Services, facilities, and activities page.

You can find them on pages such as Google, Booking.com or other social networks where our guests leave their evaluation on their stays. On the Resort’s page you can also find some of those opinions that corroborate that our works and daily effort to offer you an unforgettable and safe vacation.

Question about common areas

Yes, as long as the beverages and food are consumed in one of our establishments: In The Pot Lounge & Restaurant or in The Sunset Bar.

Yes, for guests of our establishment. Masks and individual towels are mandatory while using the gym or other indoor common areas.

The entrance to the indoor swimming pool is via reception and upon request.
The use of a swimming cap is mandatory, if you do not have one, you can purchase one for 4,5 € in the reception.
For more information, please contact reception at recepcion@lolresort.com or call 966 81 41 13.

Yes, you can use the heated pool with one of our vouchers: 10, 20 or 30 days, valid for 6 months.

For more information, please contact reception at recepcion@lolresort.com or call 966 81 41 13.

Monday, Tuesday, Thursday and Friday:

09:00 - 16:30 H

19:30 - 22:00 H 


12:00 - 16:30 H

19:30 - 22:00 H


12:30 - 22:00 H


09:00 - 22:00 H

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